General Shipping Fee
For regular-sized products (under 1 kg), we charge a flat shipping fee of US$30 (or the equivalent in local currency) per shipment, regardless of the number of regular-sized products purchased. However, for large products, there will be a fixed shipping fee for each large product (as set out below).
We use world-class courier companies like DHL and FedEx to ship products.
Unfortunately, we cannot deliver orders to PO boxes and military addresses.
Shipping Fee for Large/Heavy Products
For large products (typically 1 kg or more), we charge a fixed shipping fee per product based on its size and weight. The shipping fee per product will vary depending on the size and weight of the product and will be reflected on the checkout page.
For easy illustration, below are a few scenarios to illustrate how shipping fees are calculated.
|Regular Product(s)||Large/Heavy Product(s)||Shipping Fee (or the equivalent in local currency)|
|1 or more||none||US$30|
|1 or more||Item 1 (fixed fee of US$40)||US$30 + US$40 = US$70|
|None||Item 1 (fixed fee of US$40)
Item 2 (fixed fee of US$50)
|US$40 + US$50 = US$90|
|1 or more||Item 1 (fixed fee of US$40)
Item 2 (fixed fee of US$50)
|US$30 + US$40 + US$50 = US$120|
Our customers typically receive their orders within 5-6 days of shipping. For more detailed estimated shipping days, please refer to the table below.
|Area/Region||Estimated Shipping Days|
|Most East Asian Countries and North America||4-5 days|
|Rest of World||5-6 days|
*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.
You will receive a tracking number in the confirmation email sent at shipment.
We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.
Please note that products containing lithium batteries may be packaged and shipped separately depending on the number of products purchased due to shipping restrictions and regulations.
For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at firstname.lastname@example.org. You can also chat with us live or leave us your email and a message in the live chat button found at the bottom right-hand side of the page.
Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms & Conditions Page.
SHIPMENTS TO INDIA
In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.
In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.
After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.
For more inquiries about KYC, please refer to this link:
We regret to inform our customers that ecchiTOKYO is unable to ship to the locations below at this time.
- North Korea
- Sudan/South Sudan
- Burkina Faso
- Palestine (Palestinian Territories)
- Saudi Arabia
- South Sudan
- United Arab Emirates
Service disruptions due to the situation in Ukraine
Please note that due to the situation in Ukraine, all international shipments to Russia are temporarily suspended until further notice.
Please note that our products may be rejected or confiscated due to the laws and regulations of the shipping destination, we will try our best to arrange for delivery, however, the title and risk of the products purchased shall be transferred to customers upon dispatch.